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Level 1

12 points

Mail going to Junk instead of Inbox

How can I stop some of my mail from going to Junk/Trash instead of Inbox?

Posted on Jul 12, 2022 1:02 PM

Top-ranking reply

Level 9

68,056 points

Posted on Jul 13, 2022 3:32 AM

There are three reasons why an incoming message may be going directly to Junk:

there is a Rule that is being applied, in which case check your Rules (unlikely in this case)
Mail "thinks" this is junk mail - in which case, marking it as Not Junk, or moving it manually to the Inbox, may help Mail "learn"
the server has marked this as junk - in this case, there is little one can do

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