You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

12 points

Mail going to Junk instead of Inbox

How can I stop some of my mail from going to Junk/Trash instead of Inbox?

Posted on Jul 12, 2022 1:02 PM

Top-ranking reply

Level 9

67,594 points

Posted on Jul 13, 2022 3:32 AM

There are three reasons why an incoming message may be going directly to Junk:

there is a Rule that is being applied, in which case check your Rules (unlikely in this case)
Mail "thinks" this is junk mail - in which case, marking it as Not Junk, or moving it manually to the Inbox, may help Mail "learn"
the server has marked this as junk - in this case, there is little one can do

View in context

Similar questions