Macbook crashes

Banna91 wrote:

I've updated to BigSur 11.4, and since then, every time I try to launch adobe photoshop or illustrator, the computer crashes and shuts down. Has anyone been facing the same problem?

Verify your 3rd party software is up to date....and compatible.

Intel Macs / macOS Big Sur

You need the Creative Cloud 2021

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

Known issues:

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html#big-sur-known-issues

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, choose “Restart” at the bottom.

Quote:

Safe mode prevents your Mac from loading certain software when it starts up, including login items, system extensions not required by macOS, 

and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility.

 And it deletes some system caches, including font caches and the kernel cache,

 which will be created again automatically as needed.

 If this doesn’t help:

      Download EtreCheck, run it to see if there is any adware installed or not.

      https://etrecheck.com

      Click  “Free download” button,

      Open Downloads folder, click on it to open, and then select ”Open”.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      Click “Share Report” button in the toolbar, select “Copy report” .

      Paste the report when you reply.

      Note: This is a diagnostic test.

Hi,

Please paste the crash log which is located at /Library/Logs/DiagnosticsReports/.