You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JenniferDelilah
JenniferDelilah Author
User level: Level 1
9 points

Dropped calls on OS 14.6

I’m so fed up with this problem! I’ve spent hours and hours trying every single thing that could be causing my calls to drop, including updating my OS again, removing the SIM card, rebooting multiple times, and still can’t have a conversation with anyone on IPhone!


Zoom works fine, Signal, WhatsApp, all ok. But on my phone even shifting positions in my chair seems to make a call drop, Siri pop up even though I have that set for only activating with the side button, and just now ITunes started playing randomly!


It’s primarily a PHONE! What’s going on?



iPhone 6, iOS 12

Posted on May 30, 2021 12:09 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,884 points

Posted on May 30, 2021 12:15 AM

It is neither SIM nor a device-related issue.


This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency that issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation is mainly due to technical reasons/fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,884 points

May 30, 2021 12:15 AM in response to JenniferDelilah

It is neither SIM nor a device-related issue.


This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency that issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation is mainly due to technical reasons/fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


Reply

Dropped calls on OS 14.6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up