I want to redeem a code and went to the App Store and clicked on the redeem a gift card or code option.
It just stays blank and becomes unresponsive. Also tried this on my iPad and it’s the same issue.
How can I solve this please?
Hi there Cyrilmichaels,
Thank you for using the Apple Support Communities! We understand you're unable to redeem your App Store & iTunes Gift Card because after clicking 'Redeem Gift Card or Code' it goes blank and becomes unresponsive. Let's help.
You did a great job trying on your iPad as well. Is it safe to assume your iPhone and iPad are connected to the same network? If so, try connecting to cellular data or a different Wi-Fi network when attempting to Redeem your App Store & iTunes Gift Card.
This article may also help: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card
Best regards.
Hi there Cyrilmichaels,
Thank you for using the Apple Support Communities! We understand you're unable to redeem your App Store & iTunes Gift Card because after clicking 'Redeem Gift Card or Code' it goes blank and becomes unresponsive. Let's help.
You did a great job trying on your iPad as well. Is it safe to assume your iPhone and iPad are connected to the same network? If so, try connecting to cellular data or a different Wi-Fi network when attempting to Redeem your App Store & iTunes Gift Card.
This article may also help: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card
Best regards.
Have same issue - different networks, updating ios, different month to test, same issue on different iPhones, different ids. It just not working since January and nobody know how to help or fix this.
App Store redeem a code not working
