App Store redeem a code not working

I want to redeem a code and went to the App Store and clicked on the redeem a gift card or code option.

It just stays blank and becomes unresponsive. Also tried this on my iPad and it’s the same issue.

How can I solve this please?

Posted on May 30, 2021 3:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2021 7:08 AM

Hi there Cyrilmichaels,


Thank you for using the Apple Support Communities! We understand you're unable to redeem your App Store & iTunes Gift Card because after clicking 'Redeem Gift Card or Code' it goes blank and becomes unresponsive. Let's help.


You did a great job trying on your iPad as well. Is it safe to assume your iPhone and iPad are connected to the same network? If so, try connecting to cellular data or a different Wi-Fi network when attempting to Redeem your App Store & iTunes Gift Card.


This article may also help: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card 



Best regards.

2 replies
Question marked as Top-ranking reply

May 31, 2021 7:08 AM in response to Cyrilmichaels

Hi there Cyrilmichaels,


Thank you for using the Apple Support Communities! We understand you're unable to redeem your App Store & iTunes Gift Card because after clicking 'Redeem Gift Card or Code' it goes blank and becomes unresponsive. Let's help.


You did a great job trying on your iPad as well. Is it safe to assume your iPhone and iPad are connected to the same network? If so, try connecting to cellular data or a different Wi-Fi network when attempting to Redeem your App Store & iTunes Gift Card.


This article may also help: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card 



Best regards.

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App Store redeem a code not working

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