You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

christin0729 Author

Level 1

4 points

IPad 12 Pro 12.9 inch won’t turn on

The ipad is not even 6 months old. I got it new from the apple store but all of a sudden the screen went black it is charged but the screen won’t turn on it’s just black. Is there anything you can do to help me with this? Do I need to restart it or something.

Posted on May 31, 2021 8:59 AM

Top-ranking reply

ProustGiulio

Level 10

208,662 points

Posted on May 31, 2021 9:18 AM

Try a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).

If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

View in context

IPad 12 Pro 12.9 inch won’t turn on

Similar questions