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Hi, I’ve had my iPad for quite a few years now but I’ve never had any issues with it. Suddenly today I went to go on it and the screen was black, I’ve tried charging it, I’ve tried issuing the shut down button but nothing is working. What should I do?
iPad, iPadOS 14
See this support article:--> If your iPad won't turn on or is frozen - Apple Support
If you get no help, it might be a hadware (battery? other internal component?) problem but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you contact Apple Support directly, using this link:--> Get Support or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
See this support article:--> If your iPad won't turn on or is frozen - Apple Support
If you get no help, it might be a hadware (battery? other internal component?) problem but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you contact Apple Support directly, using this link:--> Get Support or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
For iPad models with a Home button, do a simple hard reset of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
OR
For much newer design iPad models, without a Home button, try the new simple hard reset procedure for the new 2018/2020/2021 iPad Pros, 2020 iPad Air 4 and 2021 iPad Mini 6 models.
1. Press and release the volume up button.
2. Then immediately press and release the volume down button.
3. Then, press and hold the single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.
Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.
If still no joy, try other known good power/charge cables and/or other known good power/charging adapter blocks.
Best of Luck to You!
IPad won’t turn on
