Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

2nd hand iMac won’t let me install any software. Help!

I bought a 2nd hand iMac recently; late 2013 model. It’s got an i5 and 8gig ram so I thought it was plenty to run GarageBand and Word, which is all I want it for. However the App Store won’t let me download GarageBand and Word because they require versions of OS X that it will not let me install on my iMac!


App Store won’t even give me the option to install the older versions of GarageBand and Word that did run on my version of OS X!


This means I have bought a very pretty paper-weight!


What do I do?

iMac Line (2012 and Later)

Posted on May 31, 2021 1:30 PM

Reply
Question marked as Best reply

Posted on Jun 1, 2021 9:03 AM

https://support.apple.com/en-us/HT211683

This link has the updaters to go to 10.15.7 which your iMac can go to. Look at that link.


Also, https://support.apple.com/en-us/HT201468 needs to be read quite carefully for Boot Camp, including the need to use a USB installer and also an important footnote pertaining to iMacs that explains how to address a message that may pop up during the Windows install. I would do the update to 10.15.7 before attempting to install Boot Camp. Windows 10 did not even exist when your iMac and its original 10.9.5 MacOS came out in 2013 or 2014.


You really need to update to the latest MacOS your iMac can take (10.15.7) if you want to run any current software.


After you update to 10.15.7 you will have a very capable computer.

Similar questions

9 replies
Question marked as Best reply

Jun 1, 2021 9:03 AM in response to BigNoseChimp

https://support.apple.com/en-us/HT211683

This link has the updaters to go to 10.15.7 which your iMac can go to. Look at that link.


Also, https://support.apple.com/en-us/HT201468 needs to be read quite carefully for Boot Camp, including the need to use a USB installer and also an important footnote pertaining to iMacs that explains how to address a message that may pop up during the Windows install. I would do the update to 10.15.7 before attempting to install Boot Camp. Windows 10 did not even exist when your iMac and its original 10.9.5 MacOS came out in 2013 or 2014.


You really need to update to the latest MacOS your iMac can take (10.15.7) if you want to run any current software.


After you update to 10.15.7 you will have a very capable computer.

Jun 1, 2021 8:04 AM in response to BigNoseChimp

These Discussions are a User Forum, other users respond to questions, sort of like a crowd-sourced information center for Macs and other Apple products. Apple employees do not monitor the Discussions, but a few Community Specialists post from time to time to help with simple troubleshooting and to point users with questions to articles in the Apple knowledge base that may have answers.


Your 2014 computer is probably classified as "obsolete" by Apple (or will be sometime later this year). Its hardware does not support the latest MacOS, including the graphics card, processor, etc. There is not anything that can be done about that.


The Big Sur operating system (MacOS 11) requirements are available online: https://support.apple.com/kb/sp833?locale=en_US It does say iMac 2014 or later required.


So your Mac can go up to Catalina, 10.15.7, and the latest version of Word runs fine on that. I have a 2013 Mac laptop MacBook Air that runs the latest version of Word. The challenge would be getting an older version of GarageBand. You could do that (as I did for my 2013 laptop) if you had previously had an Apple ID account and previously downloaded a version of Garageband. Then when you connect that same Apple ID account to another Mac, even an old one, it offers to download whatever the latest version is for that Mac. I have several Macs on 10.15.7 and the download was offered for the next earlier version, as the latest runs only on Big Sur (MacOS 11) and mine are all on 10.15.7 (my choice to not yet move to Big Sur).


You may need to call Apple Support and see if they can help you with GarageBand.


I am not familiar with Boot Camp but I know that virtual machine software like Parallels does allow the latest version of Windows to be used.

Jun 1, 2021 8:26 AM in response to BigNoseChimp

P.S. What version of the MacOS are you using on this 2014 iMac?


https://support.apple.com/en-us/HT211683 has links for updaters to 10.15.7 Catalina, which I believe is the latest version of the MacOS for your iMac. With Catalina, you can run most third party commercial software, including the latest version of MS-Office, Word, etc.


As I said before, I am not familiar with Boot Camp but you should be able to use it on your iMac.

https://support.apple.com/en-us/HT201468

Jun 1, 2021 4:21 AM in response to BigNoseChimp

Thank you for the reply guys.


Does anyone from Apple respond to questions on these forums?


There's so much I don't understand here:

  • Why can't an i5 with 8gig ram run the latest OS?
  • Why is there no support for people with slightly older machines?
  • Is this just a cynical attempt by Apple to force people to spend more money on hardware?


At the moment the machine I've bought is literally worthless to me, and I'm out of pocket! It's a machine I literally cannot install software on.


I event tried to use Boot Camp to just install Windows 10 on it, and that didn't accept the latest Windows 10 ISO!


Thank you,


Dan.

Jun 1, 2021 8:51 AM in response to steve626

Hi Steve!


Thanks for your detailed response.


It's a late2013 version of iMac, and so the os won't upgrade beyond 10.9.5. Word requires 10.14+ I believe, so that won't install.


I've followed all instructions for Boot Camp but with no joy at all.


I've never owned a Mac before, so have no previously downloaded versions of any software to re-download!


Honestly I'm shocked by this state-of-affairs! It's frustrating and disappointing; and expensive. It's a been an expensive mistake!


I guess I'll try Apple Support, but I think we all know what the answers will be! :-/


Thanks again Steve,


Dan.

2nd hand iMac won’t let me install any software. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.