Tidal

Question

Level 1

9 points

Tidal

I just upgraded my Tidal to a family subscription, but I can not set up sharing on my account. Tidal is referring to Apple.. I don't understand how to use i Tunes to set up this sharing. I need help.

iPhone XS Max, iOS 14

Posted on Jun 1, 2021 12:16 AM

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Answer 1

bruno75

Community Specialist

Jun 3, 2021 2:55 PM in response to thomjoha

Hi Thom,

It looks like you need to get Family Sharing set up with your Apple ID before you can share your TIDAL subscription. Check out the information here for assistance:

Set up Family Sharing

If you're unable to set it up, please reply back with any errors you are receiving, or additional details.

Take care.

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Answer 2

bruno75

Community Specialist

Jun 11, 2021 1:57 PM in response to thomjoha

Hello thomjoha,

As you already have Family Sharing setup with your Apple ID, and have been referred by Tidal to contact Apple Support, that'll be the next step.

You can reach them using this link: Get Support

Have a good one!

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Answer 3

thomjoha Author

Level 1

9 points

Jun 2, 2021 11:20 AM in response to chuck_3rd

TIDAL Support (TIDAL)

31. mai 2021, 18:45 EDT

Hallo,

Takk for at ** kontaktet TIDAL Support.

Jeg heter Mario og hjelper meg gjerne med en familieplan i dag.

Før ** kan legge til familiemedlemmer, må ** først oppgradere til en familieplan. Siden ** registrerte kontoen din via Apple, kan ** kontakte Apples kundestøtte for å få hjelp med det. Beklager eventuelle ulemper.

For svar på vanlige spørsmål og mer besøk support.TIDAL.com .

Takk for at ** valgte TIDAL. Ha en god resten av dagen!

Best Regards,

Mario

TIDAL Member Support

Tj

29. mai 2021, 06:03 EDT

Jeg klarer ikke å sette opp familiedeling. Jeg får beskjed om å åpne iTunes, men der klarer jeg ikke å administrere noe som helst. Hva gjør jeg

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Answer 4

chuck_3rd

Community Specialist

Jun 1, 2021 6:26 PM in response to thomjoha

Hey there thomjoha,

While you may need to get back in touch with Tidal support, we'd like to help however we can with sharing your Tidal family subscription.

Let's start with better understanding what's happening, along with some basics:

As you mentioned that Tidal support has referred you to Apple Support, have you already contacted them already? If yes, what was discussed?
When you contacted Tidal support, what steps were taken?
What exactly occurs when you attempt to share your Tidal family subscription with your Family Sharing group? The more details you provide, the better equipped we'll be to help.

Take care!

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Answer 5

thomjoha Author

Level 1

9 points

Jun 3, 2021 11:27 PM in response to bruno75

I have set up Family Sharing to all of my family. But I can not add Tidal to the sharing, the only option I get is to share Apple Music.

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Answer 6

thomjoha Author

Level 1

9 points

Jun 11, 2021 1:31 PM in response to thomjoha

Hellooo!

I need help with this. And you are not responding. I have been a customer for many years and used a lot of money on Apple. Now help me out before I get really ******!!!

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