auto lock 'never' option is missing

When you put a business account on your phone you give a lot of control over the phone’s security settings to the company IT department.

If you have an MS Exchange email account from a business or school the IT department can choose security settings. Even if your device is not under MDM.

I very much doubt that the gmail app is the issue. Gmail (Google) doesn't impose any security policy on your phone. It's your Outlook app (that would be set up with your employer) that's the issue.

ThatsTotallyMe wrote:

I very much doubt that the gmail app is the issue. Gmail (Google) doesn't impose any security policy on your phone. It's your Outlook app (that would be set up with your employer) that's the issue.

Well, there is one case where Google might; if you have a company-managed enterprise google account; then it’s similar to Microsoft Exchange. But under any other circumstances you are correct.

You have a business or school account on your phone, or your Screen Time settings is enabled.

Good observation. However, it isn’t the apps themselves that are blocking, it is the email accounts if they are company or school provided.

Nah man, I don’t have any app on my phone regarding my work or school. Just Exchange email accounts which apparently have the capability to control your life. Silliness.

@LawrenceFinch, that's a good point, though when I deleted my "managed device" (previously listed under Device Management), that looks to have removed the profile associated with it, and the VPN configs I previously set are all gone. As a result, there is nothing listed in VPN on my phone anymore.

Smu72 wrote:

I have this same problem on my iPad no accounts are attached to this.

Is the iPad in Low Power Mode (the battery icon will be yellow)?

No, on my iPhone I have my work O365 account on it, but not on my iPad. In Display & Brightness I have only 2 minutes and 5 minutes. No Never. When using my iPad for a presentation or public speaking I need my iPad not to lock during my speech. I can speak up to 30 minutes or longer. Having to unlock my tablet several times is very annoying and would rather use paper to use. Not very eco friendly

Hi, I have the same issue as above (auto-lock “never” option not available).

I have a software version 14.7.1 but I haven’t been able to find “Settings  > General > Profiles & Device Management”. Any help?

Perhaps thats the reason why it worked for me? Like many other functions which love to stuck at some point, simply turn on and off.. and woila it works again.

Im not an expert anyway, i just wanted to share my experience and wanted you all who had the same problem to try it as well. (well, in case of managed devices that might not count as a problem itself)

Also, i can confirm that i do not have any gmail account or similar specific applications installed on it.

I can’t find profiles & device management under general or when I search it

I have the same issue. My phone is not managed by a company at all. My own personal device. The “Never” option legit is just not there. This has got to be some sort of bug. Apple needs to become aware of the issue and fix it. Only way this’ll get fixed. Ridiculousness!!

I don’t have a business or school account on my iPhone. I have business/school emails that I’ve signed into through Mail App that have access to my notes, calendar, etc. But these accounts are strictly email and have no relation to my personal device account. Furthermore, I tested your theory of having screen time enabled. I disabled it, closed out of Settings and restarted the app entirely, went into Auto Lock settings and “Never” was still not an available option. Any other suggestions?