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This has been asked by others in the past, but the topics are closed. When using my iPad Pro’s Smart Keyboard, the app and system shortcut panes sometimes overlap, making the app pane unusable and “unscrollable”. This occurs on and off, and when it does occur, restarting does not seem to help. Any idea why this happens, or suggestions (short of a settings reset)?
iPad Pro, iPadOS 14
Hello and welcome to Apple Support Communities dkallan,
Thank you for contacting us regarding the iPad Pro's Smart Keyboard. You have come to the right place and we are happy to assist in getting this resolved for you. We would like to ask a couple questions so we can isolate the issue and what steps to use to resolve this unique issue. We want to make sure you have the most current Operating System on the iPad, (Settings > General > Software Update > should be 14.6). Do you have the ability to try an alternate keyboard? Do you have any accessibility features enabled for zoom, display, keyboard? (Settings > Accessibility) Are you able to move the top pane out of the way? Or is there an (X) floating outside the top pane you can close? Have you tried to remove the keyboard, restart the iPad and reconnect the keyboard?
If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio
Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Switch to software keyboard
We have included a couple links to check as well. Let us know if these help or if we can assist further.
Thank you for contacting Apple Support Communities.
Best regards.
Hello and welcome to Apple Support Communities dkallan,
Thank you for contacting us regarding the iPad Pro's Smart Keyboard. You have come to the right place and we are happy to assist in getting this resolved for you. We would like to ask a couple questions so we can isolate the issue and what steps to use to resolve this unique issue. We want to make sure you have the most current Operating System on the iPad, (Settings > General > Software Update > should be 14.6). Do you have the ability to try an alternate keyboard? Do you have any accessibility features enabled for zoom, display, keyboard? (Settings > Accessibility) Are you able to move the top pane out of the way? Or is there an (X) floating outside the top pane you can close? Have you tried to remove the keyboard, restart the iPad and reconnect the keyboard?
If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio
Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Switch to software keyboard
We have included a couple links to check as well. Let us know if these help or if we can assist further.
Thank you for contacting Apple Support Communities.
Best regards.
dkallan,
Thank you for getting back to us with the information. Are you by chance in split screen when this happens? It seems like you are seeing a shortcut for the iPad & and shortcut for Safari.
Apple also has a YouTube Channel with gestures and shortcuts for the iPad you might find interesting and the answer may be in one of their clips.
How to navigate iPad Pro with gestures — Apple Support
How to multitask with Split View on your iPad — Apple Support
How to zoom in on your iPhone or iPad screen with Window Zoom — Apple Support
Our next suggestion would be to contact Apple Support directly.
Best Regards.
Hi Sharon,
No, no ability to try an alternate keyboard.
No, no accessibility features enabled.
iPadOS is 14.6, but this problem has occurred in earlier versions going back to iPadOS 13
No, I cannot move the panes out of the way (top or otherwise).
No, there is no "X" to close the panes (releasing the command key removes all panes, but holding the command key pops both open again).
Yes, I have reattached the keyboard and restarted. Neither resolves the issue. (Sometimes it goes away on its own and then comes back.)
Thanks,
Smart Keyboard command key shortcut pop-up “cheat sheet” panes overlapping
