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Family sharing- forgot password for kid’s account

I have forgotten the password I used to set up my 3 kids Apple ID and use it for family sharing. The problem when resetting password is that I used my email as recovery email and it sends me through the forgot password link and then wants to reset MY password and not my kids. How do I bypass this and just change his?

iPad Air 2, iPadOS 14

Posted on Jun 1, 2021 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2021 2:23 PM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

1 reply
Question marked as Top-ranking reply

Jun 1, 2021 2:23 PM in response to Mommloubird

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Family sharing- forgot password for kid’s account

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