Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: lwphinney
lwphinney Author
User level: Level 1
11 points

Apple TV keeps losing internet, even on an Ethernet cable

My Apple TV 4k is hooked to my router via an Ethernet cable. It keeps telling me I have no internet connection but my WiFi is working on all my other devices. I move the Ethernet cable to another port and that sometimes works, for a few days. I have already replaced the Ethernet cable. Sometimes it works if I restart the router and restart my Apple TV and then two days later it says no internet!!! I connected the Apple TV via WiFi and that worked for a few days, then no internet message again. HELP!

Posted on Jun 1, 2021 4:50 PM

Reply
Question marked as Best reply
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
141,216 points

Posted on Jun 1, 2021 4:59 PM

Please do the following:


1.     Restart Modem.

2.     Restart Router

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

View in context

Similar questions

4 replies

Apple TV keeps losing internet, even on an Ethernet cable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up