lwphinney Author

Level 1

11 points

Apple TV keeps losing internet, even on an Ethernet cable

My Apple TV 4k is hooked to my router via an Ethernet cable. It keeps telling me I have no internet connection but my WiFi is working on all my other devices. I move the Ethernet cable to another port and that sometimes works, for a few days. I have already replaced the Ethernet cable. Sometimes it works if I restart the router and restart my Apple TV and then two days later it says no internet!!! I connected the Apple TV via WiFi and that worked for a few days, then no internet message again. HELP!

Posted on Jun 1, 2021 4:50 PM

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4 replies

Level 10

148,452 points

Jun 1, 2021 4:59 PM in response to lwphinney

Please do the following:

1. Restart Modem.

2. Restart Router

3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

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Level 10

148,452 points

Jun 3, 2021 7:04 AM in response to lwphinney

Apple does not read or participate in these forums, we are all end users like you. If you want to talk to Apple, please call AppleCare.

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lwphinney Author

Level 1

11 points

Jun 1, 2021 5:01 PM in response to rkaufmann87

I've done this about 10 times now. This fix only works for 2-3 days and then I have to do it all over again.

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lwphinney Author

Level 1

11 points

Jun 2, 2021 5:31 PM in response to lwphinney

This time it only lasted a day. APPLE, I NEED SOME HELP! This Apple TV is only two years old! I'm not buying a new one already!

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Apple TV keeps losing internet, even on an Ethernet cable

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