Apple Music Not Playing

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Level 1

22 points

Apple Music Not Playing

This morning I was listening to apple music when I got kicked off the app. Since then, I haven’t been able to play any music on the app. I’ve restarted and reset my phone and I’ve logged out and back into my iCloud. I can still play music from apple music on my iPad, iWatch, and Apple TV; only having this issue on my iPhone. I’ve updated my software twice today. I was originally on the software before the new IOS 14.6 update. Thinking that by updating I would fix the issue, I updated to 14.6. When that didn’t work, I updated to 14.7 BETA. After updating twice, the apple music still won’t play. I have no idea what to do seeing as I seem to have already exhausted all other options.

iPhone 11 Pro Max, iOS 14

Posted on Jun 1, 2021 7:52 PM

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Answer 1

Top-ranking reply

JudeGuzlan

Level 3

573 points

Jun 1, 2021 7:55 PM in response to McKennaA

Hello,

I see you are having problems with your apple music not playing.

Have you tried to delete the app, and reinstall it?

Also, you can try signing out of media, and signing back in.

To do this, open Settings > Click your name at the top > Click Media and Purchases > Click sign out, follow the on screen instructions until completed

Then sign back in.

Hope this works for you!

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Answer 2

Jun 2, 2021 12:15 AM in response to McKennaA

Hello,

Try to sign out of your Apple ID completely, then sign back in. Others with this issue have reported it as a solution.

To sign out of your Apple ID:

If you are on iPhone, iPad, or iPod touch:

Go to Settings > [your name]. Scroll down to the bottom. Tap Sign Out. Enter your Apple ID password and tap Turn Off.

If you are on Mac:

On your Mac, choose Apple menu > System Preferences, select Apple ID, then select Overview in the sidebar. Click Sign Out.

I really hope this resolves your issue. If the issue persists then I would either call Apple Support, or take it into an Apple Store, as I am also stumped, and unfortunately do not know any other solutions.

I hope you are able to resolve this issue soon!

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Answer 3

Jun 2, 2021 7:41 AM in response to McKennaA

Hi!

I am sorry that I was unable to help resolve your issue with Apple Music!

You could call Apple Support, or make a Genius Bar appointment at a near by Apple Store.

I hope you are able to resolve this issue soon!

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Answer 4

McKennaA Author

Level 1

22 points

Jun 1, 2021 8:07 PM in response to JudeGuzlan

I cannot delete and reinstall the apple music app. That would delete music, I myself, have downloaded onto my laptop and added onto iTunes. It took hours to do all of that and deleting and reinstalling the Apple Music app would be the last resort. I have however, already signed out of media and signed back in. It didn’t do anything.

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Answer 5

McKennaA Author

Level 1

22 points

Jun 2, 2021 6:49 AM in response to JudeGuzlan

I have already tried that as well. Nothing seems to work. Maybe Apple will release another software update to fix this. Thank you for the help.

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Apple Music Not Playing

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