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How do you send a text on secondary line (I have an I-Phone 12 with 2 lines) I read the instructions but the option to select either the primary or secondary line is not showing on my phone
iPhone 12 Pro, iOS 14
Hi 08-31-40,
Welcome to the Apple Support Communities and thanks for posting your issue here! We'd be glad to take a closer look into this with you. We understand that you're experiencing issues when you're attempting to send messages from your secondary line. We see that you've already checked to make sure you're following the correct steps in the Related Article section. Have you also checked to see if you're experiencing similar issues making or receiving phone calls from your secondary line? Were you able to send messages from your secondary line previously? Have you also contacted your carrier to ensure there isn't anything on their end that could be preventing you from using your secondary line?
Cheers.
Hi 08-31-40,
Welcome to the Apple Support Communities and thanks for posting your issue here! We'd be glad to take a closer look into this with you. We understand that you're experiencing issues when you're attempting to send messages from your secondary line. We see that you've already checked to make sure you're following the correct steps in the Related Article section. Have you also checked to see if you're experiencing similar issues making or receiving phone calls from your secondary line? Were you able to send messages from your secondary line previously? Have you also contacted your carrier to ensure there isn't anything on their end that could be preventing you from using your secondary line?
Cheers.
Good evening and thank you for your response and for giving me some additional things to try. I have only had the phone for a short time but I have been able to make call from the secondary line. I will also check with the carrier to make sure it is not an issue on their end which I have not done. Again thanks for these suggestions I will try them and hopefully one of them will work.
Hi again 08-31-40,
Thanks for the additional information! We're glad to hear that you'll be reaching out to your carrier next. We hope that works out for you.
All the best!
Unable to send a text on secondary line (I have an I-Phone 12 with 2 lines)
