Buying in app purchases
When I try to use an in app purchase, it’s says “purchase failed” “an unknown error occurred”
iPhone SE, iOS 14
User profile for user:
Erin_B11
User level:
Community Specialist
Hello ushsbsb,
Thank you for posting in the Apple Support Communities. We understand that you're seeing an error when trying to use an in-app purchase, and we'll do all we can to assist.
First, did the purchase already complete, but you're trying to redeem it in the app? To check, we suggest following the steps in the "Learn more" section here:
Buy additional app features with in-app purchases and subscriptions
On the other hand, if you're finding that your payment method is declined, taking these steps might provide additional clues:
If your payment method is declined in the App Store or iTunes Store
We hope this information is useful. Kind regards.