My new macbook keeps randomly restarting constantly because of a problem.

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Level 1

4 points

My new macbook keeps randomly restarting constantly because of a problem.

Hi, I just got this new macbook and I use it for light web design coding, mostly html php so nothing crazy. The thing is since I got it, it will randomly shut off and wake up saying it restarded because of a problem. I don't know that I should be having these issues with a new $1,000 computer so I'm confused and a little irritated.

I managed to copy the last error it threw me, I don't know what it means but maybe someone could help me make sense of it?

Error log

Any help would be appreciated!

MacBook Air 13″, macOS 11.2

Posted on Jun 1, 2021 10:33 PM

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Answer 1

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kaz-k

Level 8

49,428 points

Jun 1, 2021 11:34 PM in response to reeseboy89

Hi,

I think your MacBook Air has hardware related issue, try to run Apple Diagnostics if it reports something.

Use Apple Diagnostics to test your Mac - Apple Support

Apple Diagnostics reference codes - Apple Support

If it doesn't help, you'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Air before 1 year limited warranty is expired.

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector

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My new macbook keeps randomly restarting constantly because of a problem.

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