Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to reach zero on my apple id balance

Hello, I want to change country on my apple store,

I would like to ask you to zero my balance on my account

Thank you for support


MacBook Pro 13″, 10.13

Posted on Jun 2, 2021 5:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2021 12:08 PM

Here are two ways you can remove all your Apple ID balance:


Spend it:

If your store credit is less than the cost of a single item on the iTunes Store, App Store, or iBooks Store, you can add a payment method such as a credit or debit card to your account [ how to add a card --> https://support.apple.com/HT201266 ]. When you buy an item, you will use the remaining store credit and the rest will be charged to your card. This payment method has to be from your old country.


Have Apple keep it

"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support." Apple will remove the balance and keep it.

Click here --> https://support.apple.com/choose-country-region/media-services Select an option and keep on working your way down the menu until you get to one saying your "topic isn't listed". This will present you with support by chat or telephone call.

Or call Apple Support --> https://support.apple.com/HT201232


References:

Click on this link to read full information about requirements for changing store country:

Change your Apple ID country or region --> https://support.apple.com/HT204447


https://support.apple.com/HT202359 --> "Before you can delete your Apple ID or change your Apple ID country or region, you must spend all of your Apple ID balance. You might also have to wait for any pending refunds to process."

1 reply
Question marked as Top-ranking reply

Jun 2, 2021 12:08 PM in response to Temogm

Here are two ways you can remove all your Apple ID balance:


Spend it:

If your store credit is less than the cost of a single item on the iTunes Store, App Store, or iBooks Store, you can add a payment method such as a credit or debit card to your account [ how to add a card --> https://support.apple.com/HT201266 ]. When you buy an item, you will use the remaining store credit and the rest will be charged to your card. This payment method has to be from your old country.


Have Apple keep it

"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support." Apple will remove the balance and keep it.

Click here --> https://support.apple.com/choose-country-region/media-services Select an option and keep on working your way down the menu until you get to one saying your "topic isn't listed". This will present you with support by chat or telephone call.

Or call Apple Support --> https://support.apple.com/HT201232


References:

Click on this link to read full information about requirements for changing store country:

Change your Apple ID country or region --> https://support.apple.com/HT204447


https://support.apple.com/HT202359 --> "Before you can delete your Apple ID or change your Apple ID country or region, you must spend all of your Apple ID balance. You might also have to wait for any pending refunds to process."

how to reach zero on my apple id balance

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.