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I'm trying to purchase an app using my account balance from a previous gift card however it will only let me enter a credit card. when I select account balance it takes me to redeem a gift card or attach a credit card to the account rather than use the current balance. (I have $25 in my account and app is only $8 so it is not an insufficient funds problem). thanks!
iPad Air, iPadOS 14
If you're buying anything that costs money then Apple may require you have a valid payment method (typically a card of some kind) on your account even if gift card balance in your Apple ID will be used to pay for the item.
For the long version:
Apple requiring a payment method such as a credit or debit card, even for free apps, is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance, an issue with a payment method you have currently entered, or ongoing subscriptions. You can try to set up your account without a payment method but you may find there is no option other than to enter a valid payment method to satisfy Apple's requirement. If the item is free you will not be charged. If has a cost, your Apple ID balance will in most cases be used first. You can also later remove the payment method and see if it only needs to be there temporarily.
If you can’t download or update apps on your iPhone or iPad - https://support.apple.com/HT207165
- "You might need to have a payment method on file, even if the app that you want to download is free." If you have something else on your account that requires a payment method, such as a subscription, and your current payment method is not working then Apple won't let you download even free things until you fix the payment method. This is explained in this document, 'If your payment method is declined in the App Store or iTunes Store' - https://support.apple.com/HT203005
Create or use your Apple ID without a payment method - https://support.apple.com/HT204034
- "You can remove payment methods from your existing Apple ID after you sign in to the App Store, iTunes Store, or Apple Books. You won't be asked for a payment method again until you make a purchase." However, "To make purchases from App Store, iTunes, Music, and more, you must add a valid payment method to your Apple ID" - https://support.apple.com/HT208650 In this cases purchasing means something that costs money. As illustrated by the instructions on how to create an Apple ID without a payment method on a computer, it actually has you download a free item without a payment method, showing this is possible.
If you can't remove your last payment method or use no payment method with your Apple ID - https://support.apple.com/HT203905
- " if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."
Also:
How App Store and iTunes Store purchases are billed - https://support.apple.com/HT201359
Some purchases aren’t charged to your Apple ID balance
- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.
- Some subscriptions might not be charged to your Apple ID balance.
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
If you're buying anything that costs money then Apple may require you have a valid payment method (typically a card of some kind) on your account even if gift card balance in your Apple ID will be used to pay for the item.
For the long version:
Apple requiring a payment method such as a credit or debit card, even for free apps, is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance, an issue with a payment method you have currently entered, or ongoing subscriptions. You can try to set up your account without a payment method but you may find there is no option other than to enter a valid payment method to satisfy Apple's requirement. If the item is free you will not be charged. If has a cost, your Apple ID balance will in most cases be used first. You can also later remove the payment method and see if it only needs to be there temporarily.
If you can’t download or update apps on your iPhone or iPad - https://support.apple.com/HT207165
- "You might need to have a payment method on file, even if the app that you want to download is free." If you have something else on your account that requires a payment method, such as a subscription, and your current payment method is not working then Apple won't let you download even free things until you fix the payment method. This is explained in this document, 'If your payment method is declined in the App Store or iTunes Store' - https://support.apple.com/HT203005
Create or use your Apple ID without a payment method - https://support.apple.com/HT204034
- "You can remove payment methods from your existing Apple ID after you sign in to the App Store, iTunes Store, or Apple Books. You won't be asked for a payment method again until you make a purchase." However, "To make purchases from App Store, iTunes, Music, and more, you must add a valid payment method to your Apple ID" - https://support.apple.com/HT208650 In this cases purchasing means something that costs money. As illustrated by the instructions on how to create an Apple ID without a payment method on a computer, it actually has you download a free item without a payment method, showing this is possible.
If you can't remove your last payment method or use no payment method with your Apple ID - https://support.apple.com/HT203905
- " if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."
Also:
How App Store and iTunes Store purchases are billed - https://support.apple.com/HT201359
Some purchases aren’t charged to your Apple ID balance
- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.
- Some subscriptions might not be charged to your Apple ID balance.
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
Purchasing Apps with account balance
