Unable to Activate iphone12 pro

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Unable to Activate iphone12 pro

I am situated in INDIA, I had bought my iphone12 pro from Dubai back in December 2020, it is HK specs with dual sim. Today, suddenly, cellular data were suspended and I had a pop up urging to update the software to iOS 14.6. I did that, I still got the same pop-up and mobile carrier services didn’t resume, I tried to restore the iPhone after saving the backup ,I landed in to “unable to activate iPhone due to SIM card being locked. I contacted my carrier, they ensured that everything is in order at their end. Nothing is locked. Why did I get this mobile data error in first place, and why is iTunes unable to activate my iPhone after complete restore?

iPhone 12 Pro

Posted on Jun 2, 2021 11:23 AM

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Answer 1

brianj123

Community Specialist

Jun 3, 2021 9:43 AM in response to flourisha

Hello flourisha,

Thanks for reaching out to the Apple Support Communities. We understand you are experiencing some issues with your cellular service and activating your iPhone. We are happy to help provide some guidance.

If you aren't able to activate your iPhone, we have some great steps to follow listed in this helpful article:

If you can't activate your iPhone

You mentioned that you received an error message that your SIM card was locked. Contacting your carrier was the right thing to do in that situation. Have you recently changed your SIM card in your iPhone, or using a different carrier than what is available in your area? We have some information that goes over unlocking your SIM card here:

How to unlock your iPhone for use with a different carrier

We hope this information helps.

Best Regards.

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Unable to Activate iphone12 pro

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