cannot set up bigpond email account

dexter_y_ximena Said:

"Similar problem on my desktop - MacOS 10.13.6 Mail 11.5: No useful assistance from Bigponds outsourced Help service. They say that if my email works on Bigpond Mail, then it’s an Apple problem."

-------

See if this helps:

Bigpond password prompts in Microsoft Outlook - Telstra Cloud Support

As the post's solution provides:

Rather than using an App Password, configure all of this by using certain eMail protocols, when adding the account.

vwandrew Said:

"cannot set up bigpond email account: when I try to add my bigpond email to mail I get a message 'unable to verify account name or password' I have reset the password through Telstra and I can access emails through webmail."

-------

Use of an App Password:

Do you use an App Password?: If so, try an App Password. See how AOL Uses it: As an example, here is how AOL uses an app password. Go Here: Create and Manage Third-Party App Passwords - AOL Help

Similar problem on my desktop - MacOS 10.13.6 Mail 11.5

No useful assistance from Bigponds outsourced Help service. They say that if my email works on Bigpond Mail, then it’s an Apple problem.

When I first experienced the problem, only one of my two Bigpond email addresses (within the same account), went off-line.

I tried the usual checking and comparison between the working address and the off-line address - no benefit.

I renewed the access password. No benefit.

I deleted the off-line account, then found I couldn’t re-enter it. I got the same “Unable to verify .....” message.

I tried copying the Keychain password, in case I got something wrong. No benefit.

I’ve run out of ideas.

Any thoughts?

dexter_y_ximena Said:

"I’m not sure if the links actually relate to the OPs specific problem, which I think was related to the primary setup of an account, not logging onto an existing account."

-------

Create your Own Post:

If this does not apply to the OP's Mac, then create your own post.

I’m not sure if the links actually relate to the OPs specific problem, which I think was related to the primary setup of an account, not logging onto an existing account.

In Mac Mail, the first input fields in adding a new account, (after Mail > Preferences> +) are "email address" and “password". That’s where the setup fails. It generates an error message 'unable to verify account name or password’ at that point, so no account is created.

In my case, resetting the Bigpond email password doesn’t seem to help.