My Apple TV (4a generation) is not working oh Philips tv

When I connect my Apple TV to the screen of my philips 42pfl5405h I see the message: “format not compatible”

who can I fix it?

thanks

Apple TV HD, tvOS 14

Posted on Jun 3, 2021 12:21 PM

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Question marked as Top-ranking reply

Posted on Jun 4, 2021 12:13 AM

  • Can you tell be the design of the message, if the message comes from the Philips TV or from the Apple TV box? Post an image if you want others to have a look at it.
  • On the TV, try switching the input selector to a different HDMI port, and then back to the intended HDMI port.
  • Verify that the TV can expect “progressive scan” inputs (e.g. 1080p instead of 1080i).
  • Using a key combination on the Apple TV remote, you can make the Apple TV box cycle through various video settings, until it finds a valid setting. That may help if the box was previously connected to a different TV with different video properties. If your Apple TV doesn't turn on - Apple Support “… hold Menu and Volume Down for 5 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.”
6 replies
Question marked as Top-ranking reply

Jun 4, 2021 12:13 AM in response to EnBrb

  • Can you tell be the design of the message, if the message comes from the Philips TV or from the Apple TV box? Post an image if you want others to have a look at it.
  • On the TV, try switching the input selector to a different HDMI port, and then back to the intended HDMI port.
  • Verify that the TV can expect “progressive scan” inputs (e.g. 1080p instead of 1080i).
  • Using a key combination on the Apple TV remote, you can make the Apple TV box cycle through various video settings, until it finds a valid setting. That may help if the box was previously connected to a different TV with different video properties. If your Apple TV doesn't turn on - Apple Support “… hold Menu and Volume Down for 5 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.”

Jun 3, 2021 2:15 PM in response to Urquhart1244

I turn on the tv to use the Apple TV ( to stream Netflix or YouTube) but the screen teaming black and than a message appear “format not compatible”

I also tried to change the usb, but I always face the same problem.

once I was “lucky”: I turned on the tv to use the Apple TV; I saw the main visualization/menu of the apples tv and after a few sec the error message appeared again

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My Apple TV (4a generation) is not working oh Philips tv

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