My iPhone XR will not let me open apps and the buttons are not working to turn off.
How do I fix this? My phone will not let me open any apps, not even settings, and the buttons are not working so I cannot turn it off. Please help.
iPhone XR, iOS 14
User profile for user:
Sparks0829
User level:
Community Specialist
Hi there lacie208,
Thanks for joining us in Apple Support Communities! We understand you're unable to open any apps on your iPhone, and you're unable to power it off because it isn't responding to your touch. We're glad you're here, and we'd like to help.
Start with the steps in this support article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
We hope this information is helpful. Don’t hesitate to let us know if you have any more questions.
Cheers.