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Rick2fromNH Author

Level 1

4 points

I need to our companies MAC Book Pro to factory settings - We do not have the Recovery Key and I cant get to the disk utility - what do I need to do?

I need to reset our company's MAC Book Pro to factory settings - We do not have the user password or the Recovery Key and I cant get to the disk utility - what do I need to do?

Posted on Jun 4, 2021 12:14 PM

Top-ranking reply

Encryptor5000

Level 5

7,574 points

Posted on Jun 4, 2021 12:53 PM

Hi Rick,

You can reset the Mac back to factory settings without needing the password. To do so, you'll need to erase the Mac, then reinstall macOS.

How to erase an Intel-based Mac - Apple Support

How to erase a Mac with Apple silicon - Apple Support

How to reinstall macOS - Apple Support

EDIT: You mentioned not being able to get to Disk Utility. In that case, follow these steps to erase the Mac:

Start up in macOS Recovery.
When you're asked for an administrator password, go to the top of the screen and select Recovery Assistant -> Erase Mac.
Follow the onscreen instructions to erase the Mac.

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I need to our companies MAC Book Pro to factory settings - We do not have the Recovery Key and I cant get to the disk utility - what do I need to do?

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