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Ipad pro 11 2020 display problem

Hi, my new ipad pro 11 whoch i bought less than a month ago seems to have a problem with the display. It has happened twice, the screen feels likes its giving a shadow image. See pic below and please suggest should i claim it in warranty or try a complete reset and restore.

Posted on Jun 4, 2021 12:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2021 10:29 AM

Hey khajotia,


We see that your display intermittently appears distorted. Is there a case and/screen protector. If so, remove it to ensure it isn't causing any type of interference. Also, make sure that the software version is up-to-date. The latest version is iPadOS 14.6.


Let us know if any of this helps.


Take care.

3 replies
Question marked as Top-ranking reply

Jun 5, 2021 10:29 AM in response to khajotia

Hey khajotia,


We see that your display intermittently appears distorted. Is there a case and/screen protector. If so, remove it to ensure it isn't causing any type of interference. Also, make sure that the software version is up-to-date. The latest version is iPadOS 14.6.


Let us know if any of this helps.


Take care.

Ipad pro 11 2020 display problem

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