I’m trying to get a couple of apps but it keeps showing my old account enstead of my iCloud account so what do I do

I’m trying to get a couple of apps but it keeps showing me my old account and not my iCloud account

iPhone XR, iOS 14

Posted on Jun 4, 2021 2:07 PM

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1 reply

Jun 4, 2021 2:27 PM in response to BasthopLa60

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review


See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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I’m trying to get a couple of apps but it keeps showing my old account enstead of my iCloud account so what do I do

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