I have an IPad Air, and I have downloaded the Microsoft Word app.
Sometimes, I can edit documents from iCloud. Other times, I cannot.
The documents are not locked. They are all in the same place. I can open all documents, but only edit some of the documents.
I have tried uninstalling/reinstalling the Word app. I have closed and reopened ICloud. I have updated my operating system to the latest.
Nothing works!
Can anyone help me? Thanks.
iPad, iOS 9
We’re not Apple, we’re other users like you.
Whether or not this is an Apple bug and it may well be, the bug is exposed via Microsoft apps.
Which means starting with Microsoft.
As an alternative to a less-than-working Office app, see if Apple Pages works for your documents. Or Google docs. Or try the web version of Office 365. Or Dropbox Paper, if you use Dropbox. Or Collabra Online. Microsoft has competition.
We’re not Apple, we’re other users like you.
Whether or not this is an Apple bug and it may well be, the bug is exposed via Microsoft apps.
Which means starting with Microsoft.
As an alternative to a less-than-working Office app, see if Apple Pages works for your documents. Or Google docs. Or try the web version of Office 365. Or Dropbox Paper, if you use Dropbox. Or Collabra Online. Microsoft has competition.
Check for iPadOS updates and app updates.
Failing that, best to contact Microsoft Support for assistance with Microsoft apps.
An iPad and iOS 9 from the footer may well be too old for the Microsoft Office apps, as well.
Thanks for your thoughts.
Alas, Microsoft said it was an Apple iPad problem. They said if it was a Microsoft issue, I’d have gotten an error message. Apple says it’s an app problem (that is, Microsoft). So I’m stuck in between.
I have a brand new IPad and and just downloaded the newest Word app. I have the most up-to-date operating system installed.
Thanks. Any other thoughts?
If you have an original model iPad Air then the problem is the age of your device and the inability for it to run a newer version of iOS (your signature tag line says iPad and iOS 9).
The iPad Air original version cannot be updated beyond iOS 12. And Microsoft’s policy is only to support the two. OST recent version of iPadOS and iOS (so 14 and 13 currently). As they make changes to both the free and paid Office account online services, those older versions of MS Mobile apps will develop ever more issues and lack of compatibility.
P.S.: I guess what I really don’t get is why I can edit some documents and not others. None are locked. They all come from the same place (ICloud). I’m completely stumped.
Can’t Edit Microsoft Word Files
