Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my safari isn't working whenever I open it up if I try to open a new tab or type in the search bar it freezes the whole website and if I try to watch YouTube are anything it doesn't play sound at all

how do I fix my safari? if I open it and try to open a new tab or window or even type in the search bar it freezes the entire site, but if I were to click on YouTube or any movie site and click on a video or show it doesn't play any sound at all. I just want to get this fixed, please help me with this problem.


MacBook Air 13″, macOS 10.15

Posted on Jun 4, 2021 9:36 PM

Reply
Question marked as Best reply

Posted on Jun 5, 2021 3:22 AM

Go step by step and test.


1. Update Safari, if an update is available. Update may come with bug fixes.

    https://support.apple.com/en-us/HT204416

2. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


4. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


5. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

6 Safari > Preferences > Search > Search Engine

Disable "Include search engine suggestions" and test

https://support.apple.com/guide/safari/search-sfria1042d31/mac

1 reply
Question marked as Best reply

Jun 5, 2021 3:22 AM in response to mariano249

Go step by step and test.


1. Update Safari, if an update is available. Update may come with bug fixes.

    https://support.apple.com/en-us/HT204416

2. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


4. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


5. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

6 Safari > Preferences > Search > Search Engine

Disable "Include search engine suggestions" and test

https://support.apple.com/guide/safari/search-sfria1042d31/mac

my safari isn't working whenever I open it up if I try to open a new tab or type in the search bar it freezes the whole website and if I try to watch YouTube are anything it doesn't play sound at all

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.