iPhone apps open randomly

My son has the iPhone 12. He had the XS previously which I now use. I gave him my upgrade to the 12. On different phones he has encountered what he says is apps opening randomly albeit infrequently. He describes it as being in some other app (browser, youtube, whatever) when he touches the screen for instance to open a video in Youtube via the app or browser, let's say, one of the basic pre-installed apps opens (weather, files, apple watch, find my phone).


This has been exasperating as I have not been able to duplicate it but he swears it happens and describes as I have done here. He also says it happens only when he is signed in with his apple ID. Only once he said it happened when not signed in.


Since I took his phone, the XS, I have not experienced that. We wiped the phones, restored the phones, updated the phones and he says it still happens. I had him wipe the phones again and slowly download whatever apps etc. he uses. Wait two weeks and if nothing happens install the next app and so forth.


This has been going on across two different phone models and different iOS updates.


He claims it started again and now refuses to use the phone. Is this an issue that has occurred with other users? What could cause this? How could it occur across different devices?

iPhone 12

Posted on Jun 6, 2021 1:58 PM

Reply
1 reply

Jun 7, 2021 12:25 PM in response to Robr8

Hi Robr8,


We understand that your son's iPhone is opening app randomly. To clarify, is the phone being restored from a back up? If so, have you tried setting the phone up as new without restoring the back up? We ask this because if there is corrupt data in the backup, any issues experienced on the current phone will be copied to the new phone.


If the phone has a case, try removing the case to see if the issue persists. Also, let's install any available software updates: Update your iPhone, iPad, or iPod touch


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone apps open randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.