unable to access the internet

Question

unable to access the internet

I just purchased anew iMac running Big Sur on the Apple M1 chip. One of the downsides of new computers is that EVERY SINGLE BIT OF INFORMATION REGARDING THE OPERATION/TROUBLESHOOTING IS ON THE INTERNET! If your problem is "you can't connect to a known good WiFi source or router... you are hosed.

In the System Preferences/Network I show that my WiFi and 10/100 ethernet connections are good/green and I can got to the advanced button and renew my DHCP Lease. Yet when I try to connect to the internet, nothing.

What can I check to fix this without driving 3 hours to an apple store?

iMac Line (2012 and Later)

Posted on Jun 6, 2021 2:42 PM

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Answer 1

Top-ranking reply

den.thed

Level 10

82,372 points

Jun 6, 2021 3:15 PM in response to pleaseacceptthisname

macOS has it’s own built-it security and you do not need Norton or any other AV-ware to protect it.

see > https://www.apple.com/macos/security/

If you want to occasionally check for malware? It is best to just use the free version of Malwarebytes.

see > https://www.malwarebytes.com/mac

Make sure that you completely uninstall Norton as per their instructions.

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Answer 2

rkaufmann87

Level 10

143,886 points

Jun 6, 2021 3:52 PM in response to pleaseacceptthisname

As stated Mac OS does not benefit in any fashion by adding third party “maintenance “ apps including AV, cleaning, or ANY others. Simply keep the Mac up to date and otherwise leave it alone!!!

Most AV apps have the exact opposite effect users want, they make Mac OS slow and appear buggy, so please leave Mac OS alone.

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Answer 3

Jun 6, 2021 2:48 PM in response to pleaseacceptthisname

So I noticed that Norton360 (which had expired) kept trying to launch. I deleted it and Poof... the entirety of the internet is now available. Thanks

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unable to access the internet

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