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iphone message icon on lock screen

anyone have an issue on the lock screen notifications, the message icon shows as an outlined grid in black and white instead of the usual green/white icon?

iPhone 12 Pro Max

Posted on Jun 7, 2021 7:26 PM

Reply
3 replies

Jun 8, 2021 2:51 PM in response to doublej123

doublej123,


Since you've done all the steps, the last one to do is restore the iPhone after backing it up:

    1. Back up your iPhone: How to back up your iPhone, iPad, and iPod touch - Apple Support
    2. Restore the iPhone to factory settings using a computer. Be sure to have any passwords available that you might need, including your Wi-Fi and Apple ID password: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
    3. Set up the iPhone as new to test if the behavior still happens. If it doesn't, try restoring the backup created in step 1 and check again.


If it does happen when set up as new, reach out to the Apple Support team: Contact Apple Support


If it doesn't, try restoring your backup to see if it happens again: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Take care.

iphone message icon on lock screen

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