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I can’t update my apps

Why I can’t update my apps on my phone and why does it say I owe 13.99 and I haven’t made any purchases?

iPhone 11, iOS 14

Posted on Jun 7, 2021 7:27 PM

Reply
Question marked as Best reply

Posted on Jun 7, 2021 8:23 PM

For the first question unfortunately you have provided insufficient information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you. In the meantime review these documents if you think they apply:


Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.


Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?


If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856


Resolve issues between iTunes and third-party security software - https://support.apple.com/HT201413 - You can’t connect to iTunes Store to buy or download content.


If you see 'app needs to be updated' after updating to iOS 14.5, click here --> https://support.apple.com/HT212310


Apple Recommended article by ASC contributor Urquhart1244 --> https://discussions.apple.com/thread/8434425 with various suggestions about network, payment and log-in issues.


"If you can't connect to the App Store, iTunes Store, or Apple Books" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


For the second question, the support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

1 reply
Question marked as Best reply

Jun 7, 2021 8:23 PM in response to BigTtha1st

For the first question unfortunately you have provided insufficient information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you. In the meantime review these documents if you think they apply:


Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.


Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?


If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856


Resolve issues between iTunes and third-party security software - https://support.apple.com/HT201413 - You can’t connect to iTunes Store to buy or download content.


If you see 'app needs to be updated' after updating to iOS 14.5, click here --> https://support.apple.com/HT212310


Apple Recommended article by ASC contributor Urquhart1244 --> https://discussions.apple.com/thread/8434425 with various suggestions about network, payment and log-in issues.


"If you can't connect to the App Store, iTunes Store, or Apple Books" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


For the second question, the support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

I can’t update my apps

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