Why is it that when I try to by robux it says verification add a credit card when I already used a gift card to add $20 or my account. When I try to press redeem on my gift card it says redeeming is temporarily unavailable

Why is it that when I try to by robux it says verification add a credit card when I already used a gift card to add $20 to my account. When I try to press redeem gift card it says gift card redeeming is temporarily unavailable

iPad Air 2, iPadOS 14

Posted on Jun 8, 2021 6:51 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2021 9:08 AM

Two issues here.


When you redeem a card the entire balance is placed as a credit to your Apple ID Account. You don't need to redeem it again, and you can't literally have the card on your account as a payment option as a card, it is there as a positive balance.


Apple will almost always require a credit or debit card or other valid payment method be present on your account even if something you want will actually end up being paid for by your account balance/credit.


'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

1 reply
Question marked as Top-ranking reply

Jun 8, 2021 9:08 AM in response to arya120

Two issues here.


When you redeem a card the entire balance is placed as a credit to your Apple ID Account. You don't need to redeem it again, and you can't literally have the card on your account as a payment option as a card, it is there as a positive balance.


Apple will almost always require a credit or debit card or other valid payment method be present on your account even if something you want will actually end up being paid for by your account balance/credit.


'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631


This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

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Why is it that when I try to by robux it says verification add a credit card when I already used a gift card to add $20 or my account. When I try to press redeem on my gift card it says redeeming is temporarily unavailable

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