icloud

I have a new iPhone that won't update my iCloud because I don't know the passcode

iPhone 5s, iOS 12

Posted on Jun 8, 2021 10:47 AM

Top-ranking reply

Nicholas_B2

Community Specialist

Posted on Jun 9, 2021 10:50 AM

Hi there, Lisamort! Thanks for reaching out to Apple Support Communities.

After reviewing your post, it sounds like you are unable to log in to iCloud due to password issues. We definitely understand that can be a concern and we'd love to help. Let’s start by reviewing this article: If you forgot your Apple ID password.

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

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