Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black Screen - Apple logo won't appear

My screen turned black suddenly, and when I try to hard reset it...

Volume up, volume down, hold power button...

The screen will light up a blue color, but the apple logo will not appear, I have tried tapping it, tried resetting it multiple times, but nothing.





iPad Pro, iPadOS 14

Posted on Jun 8, 2021 7:00 PM

Reply
Question marked as Best reply

Posted on Jun 9, 2021 10:51 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

1 reply
Question marked as Best reply

Jun 9, 2021 10:51 AM in response to earthian195

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

Black Screen - Apple logo won't appear

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.