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Keynote 11.1 crashing

I have the Keynote 11.1 version. The app doesn't start and crash when I try to open it. This are the details of the crash. I have macOS Big Sur 11.2.3 version. Anyone can help me?


MacBook Air

Posted on Jun 9, 2021 3:29 AM

Reply
12 replies

Jun 14, 2021 10:49 PM in response to Juanesdiez

When I try launching Keynote on Big Sur 11.2.3, the menubar switches to Keynote for about 2-3 seconds and then back to whatever I had open before.


I get this in the exception notification:


Process: Keynote [36791]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: 11.1 (7031.0.102)

Build Info: Keynote-7031000102000000~2 (1A104)

App Item ID: 409183694

App External ID: 842170568

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [36791]

User ID: 501


Date/Time: 2021-06-14 21:17:52.772 -0800

OS Version: macOS 11.2.3 (20D91)

Report Version: 12

Anonymous UUID: 197E25DF-9587-DB76-93FB-CFC8796B9A78


Sleep/Wake UUID: 5B66146A-A77D-4E2B-80D5-7A1242A8A79B


Time Awake Since Boot: 570000 seconds

Time Since Wake: 110000 seconds


System Integrity Protection: enabled


Crashed Thread: 22 Dispatch queue: TSAFontResourceRequest.Network


Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Signal: Illegal instruction: 4

Termination Reason: Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [36791]


Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff205ae6af __exceptionPreprocess + 242

1 libobjc.A.dylib 0x00007fff202e63c9 objc_exception_throw + 48

2 CoreFoundation 0x00007fff20662a9a -[__NSCFString characterAtIndex:].cold.1 + 0

3 CoreFoundation 0x00007fff20662d08 -[__NSCFBoolean compare:].cold.1 + 0

4 CoreFoundation 0x00007fff2050ced4 -[__NSCFNumber compare:] + 482

5 CoreFoundation 0x00007fff2050cce1 -[__NSCFNumber isEqualToNumber:] + 22

6 CoreText 0x00007fff21bb4f43 +[FontAssetDownloadManager filterIncompatibleAsset:] + 1071

7 CoreText 0x00007fff21bb536f +[FontAssetDownloadManager availableMobileAssetsWithOptions:error:] + 909

8 CoreText 0x00007fff21bb581d +[FontAssetDownloadManager availableMobileAssetsWithOptions:manager:error:] + 62

9 CoreText 0x00007fff21bb73c3 +[FontAssetDownloadManager availableFontAttributesArrayMatchingRequests:options:] + 286

10 CoreText 0x00007fff21bb7b69 _ZL41CopyDownloadableFontAttributesForRequestsPK9__CFArraym + 24

11 CoreText 0x00007fff21bb7bf3 _ZN17TDescriptorSource37CopyDownloadableDescriptorsForRequestEPK14__CFDictionarym + 91

12 CoreText 0x00007fff21b2ff43 _ZNK17TDescriptorSource25CopyDescriptorsForRequestEPK14__CFDictionaryPK7__CFSetPF18CFComparisonResultPKvS8_PvEmP6TCFRefIPK9__CFArrayE + 1105

13 CoreText 0x00007fff21ab8ff0 _ZNK11TDescriptor25CreateMatchingDescriptorsEPK7__CFSetm + 168

14 CoreText 0x00007fff21ac0902 CTFontDescriptorCreateMatchingFontDescriptors + 38

15 TSApplication 0x00000001099a1781 TSAFontDescriptorCreateMatchingFontDescriptorsForAttributes + 30

16 TSApplication 0x00000001099a0b81 TSAAudioRecordingFilenameWithPrefix + 319763

17 TSApplication 0x00000001099a2dba TSAFontDescriptorCreateMatchingFontDescriptorsForAttributes + 5719

18 libdispatch.dylib 0x00007fff202905dd _dispatch_call_block_and_release + 12

19 libdispatch.dylib 0x00007fff202917c7 _dispatch_client_callout + 8

20 libdispatch.dylib 0x00007fff202975fe _dispatch_lane_serial_drain + 606

21 libdispatch.dylib 0x00007fff202980cb _dispatch_lane_invoke + 375

22 libdispatch.dylib 0x00007fff202a1c5d _dispatch_workloop_worker_thread + 819

23 libsystem_pthread.dylib 0x00007fff20439499 _pthread_wqthread + 314

24 libsystem_pthread.dylib 0x00007fff20438467 start_wqthread + 15


Thread 0:: Dispatch queue: com.apple.main-thread

...

I have the complete dump available to anyone who is interested in figuring it out.


Jun 14, 2021 10:52 PM in response to zenmaster43

Here's the hardware info:

Model: MacBookAir6,2, BootROM 430.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 1.3 GHz, 8 GB, SMC 2.13f15

Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1675.1)

Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports

Network Service: USB Gigabit Ethernet, Ethernet, en5

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: FA GoFlex Desk

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6


Keynote 11.1 crashing

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