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Apple Music Remote app not working on Apple Watch

The Apple Music Remote app stopped working on my Series 5 Apple Watch. When you "add device" on the Remote app you can enter the 4 digit number on Apple Music for the Mac you want to access and it indicates you can now control music from this device. The Remote app on the Watch only shows the controls and they don't do anything. Doesn't matter which media library you choose (from various different Mac computers) as none of them work on the Watch. This was working fine a few weeks ago so not sure what has changed.

Apple Watch Sport

Posted on Jun 9, 2021 10:02 AM

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4 replies

Jun 10, 2021 11:54 AM in response to Mac_Cam

Hello Mac_Cam,


We understand that you're having trouble with the Remote app on your Apple Watch when used with Apple Music, as described in the steps below:


Use Apple Watch to control music on a Mac or PC - Apple Support


Is both your paired iPhone and Apple Watch up to date, along with your Mac?


Update your iPhone, iPad, or iPod touch - Apple Support

Update your Apple Watch - Apple Support

How to update the software on your Mac - Apple Support


Thanks!

Jun 10, 2021 12:24 PM in response to Nicholas_B2

Hi Nicholas. I was on a support call with Apple for about an hour. All devices have current software. Agent advised it was a “known issue” that Engineering was working on. No timing on the resolution was provided. I was hoping there was a work around someone on this forum had found. I’m surprised it’s not a bigger issue since they indicated it affects all apple devices. The Remote music app works fine on my iPhone but not on my Watch.

Jun 10, 2021 12:29 PM in response to Mac_Cam

PS… I have unpaired and reset my Watch and deleted and readded the Remote app with no change to the Remote app. You can select any media library but all the app shows is the controls and they don’t do anything. I have also “forgotten” all remotes on the Mac Music settings and readded them. The Mac says you can control your music but the Remote app on the Watch still doesn’t work. I also tried toggling Home Sharing and changing the media library name but that doesn’t make any difference either.

Jun 19, 2021 8:22 AM in response to Mac_Cam

After some further investigation the Watch Remote app works on an older iMac running Catalina 10.15.7 but doesn't work with the Mac BigSur 11.4 on either a MacBook Air or a new iMac. Like originally happened with the original Catalina release, it looks like BigSur 11.4 broke the Remote app on the Watch. It is interesting that the Remote app still works on the iPhone for all Mac iOS releases. Hopefully this will be fixed on a new release (11.5?).

Apple Music Remote app not working on Apple Watch

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