BigSur M1 MacBook Air Numbers, Pages, Keynote all crash just after opening

Has anyone figured out a fix for this? All iApps that came from Apple crash upon opening...

I tried rebooting in safe mode, repairing the disk, repairing the permissions.

To no avail.

MacBook Air (2020 or later)

Posted on Jun 10, 2021 3:42 AM

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Numbers, Pages, and Keynote crash immediately on launch (2020 M1 Mac Mini) Just got a brand new M1 Mac Mini (2020) today. I opted for a clean install and did not restore from Time Machine. To my surprise, I'm experiencing a nearly immediate crash on launch for Keynote, Pages, and Numbers. If starting by clicking on the application, I get as far as the document select screen. If starting by opening an existing document, I'll see a brief glimpse of the document before the crash. All other apps seem to work normally (so far), from other Apple apps like GarageBand and iMovie, to heavier stuff like Steam and Blender. The crash appears to be specific to these applications, with no flashing screen or other signs of hardware trouble. Remedies I have tried, to no avail: Boot into Safe Mode (same behavior) Delete (including the relevant contents of ~/Library/Containers/ for each app) and reinstall each app from the App Store Font Book > Restore Standard Fonts Unmount external drives before app launch A representative crash log: Process: Numbers [1389] Path: /Applications/Numbers.app/Contents/MacOS/Numbers Identifier: com.apple.iWork.Numbers Version: 11.1 (7031.0.102) Build Info: Numbers-7031000102000000~2 (1A104) App Item ID: 409203825 App External ID: 842170571 Code Type: ARM-64 (Native) Parent Process: ??? [1] Responsible: Numbers [1389] User ID: 501 Date/Time: 2021-06-07 21:57:18.380 -0400 OS Version: macOS 11.2.3 (20D91) Report Version: 12 Anonymous UUID: 2A5CC66F-07E0-4395-A43D-BE7770D7436D Time Awake Since Boot: 1900 seconds System Integrity Protection: enabled Crashed Thread: 1 Dispatch queue: com.apple.CoreText.fontdescriptorMatching Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: EXC_ARM_BREAKPOINT at 0x0000000196b687bc (brk 1) Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Trace/BPT trap: 5 Termination Reason: Namespace SIGNAL, Code 0x5 Terminating Process: exc handler [1389] Application Specific Backtrace 1: 0 CoreFoundation 0x000000019406e320 __exceptionPreprocess + 240 1 libobjc.A.dylib 0x0000000193d9cc04 objc_exception_throw + 60 2 CoreFoundation 0x0000000194135064 -[__NSCFString characterAtIndex:].cold.1 + 0 3 CoreFoundation 0x000000019413530c -[__NSCFBoolean compare:].cold.1 + 0 4 CoreFoundation 0x0000000193fc6c10 -[__NSCFNumber objCType] + 0 5 CoreFoundation 0x0000000193fc6a10 -[__NSCFNumber isEqualToNumber:] + 32 6 CoreText 0x000000019566a1f0 +[FontAssetDownloadManager filterIncompatibleAsset:] + 832 7 CoreText 0x000000019566a5cc +[FontAssetDownloadManager availableMobileAssetsWithOptions:error:] + 848 8 CoreText 0x000000019566ab2c +[FontAssetDownloadManager availableMobileAssetsWithOptions:manager:error:] + 76 9 CoreText 0x0000000195668a68 -[FontAssetDownloadManager mobileAssetsForUnmatched:] + 148 10 CoreText 0x0000000195668790 -[FontAssetDownloadManager downloadFontAssets] + 84 11 CoreText 0x000000019566cf94 __CTFontDescriptorMatchFontDescriptorsWithProgressHandler_block_invoke + 36 12 libdispatch.dylib 0x0000000193d478bc _dispatch_call_block_and_release + 32 13 libdispatch.dylib 0x0000000193d49420 _dispatch_client_callout + 20 14 libdispatch.dylib 0x0000000193d5077c _dispatch_lane_serial_drain + 580 15 libdispatch.dylib 0x0000000193d512cc _dispatch_lane_invoke + 408 16 libdispatch.dylib 0x0000000193d5b3fc _dispatch_workloop_worker_thread + 708 17 libsystem_pthread.dylib 0x0000000193ef2060 _pthread_wqthread + 276 18 libsystem_pthread.dylib 0x0000000193ef0d94 start_wqthread + 8
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Numbers, Pages, Keynote quit unexpectedly even in Safe Mode. What to do? All my iWork software suddenly started to crash. I cannot open any documents, nor start new documents. I have tried to boot in safe mode, but the problem remains the same. I have no idea how to resolve this. Any ideas will be much appreciated. Cheers, Jonas Here is the report I got from the last crash: Process: Numbers [777] Path: /Applications/Numbers.app/Contents/MacOS/Numbers Identifier: com.apple.iWork.Numbers Version: 11.1 (7031.0.102) Build Info: Numbers-7031000102000000~2 (1A104) App Item ID: 409203825 App External ID: 842170571 Code Type: ARM-64 (Native) Parent Process: ??? [1] Responsible: Numbers [777] User ID: 501 Date/Time: 2021-06-11 11:21:31.043 +0200 OS Version: macOS 11.1 (20C69) Report Version: 12 Anonymous UUID: 28B234B7-F50B-8585-C9FE-330563E02730 Time Awake Since Boot: 110 seconds System Integrity Protection: enabled Crashed Thread: 9 Dispatch queue: com.apple.CoreText.fontdescriptorMatching Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: EXC_ARM_BREAKPOINT at 0x000000018ce6dd10 (brk 1) Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Trace/BPT trap: 5 Termination Reason: Namespace SIGNAL, Code 0x5 Terminating Process: exc handler [777]
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My MacBook Pro crashed I tried to open a usual file from my university site but my Mac stopped to react on any touches so I had to restart it. What was happened, pls help [Re-Titled by Moderator]
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4 replies

SGIII

Level 8

37,550 points

Jun 10, 2021 5:14 AM in response to snovakov

If you are on Big Sur, make sure you have updated to the latest version, currently 11.4.

Jun 11, 2021 2:10 PM in response to SGIII

Ditto,

11.4 update worked. Almost fell into a wormhole of safe reboot blah blah. Just needed to update. Week old Macbook Air M1 arrived with 11.2

snovakov Author

Level 1

9 points

Jun 10, 2021 5:50 AM in response to SGIII

That did it. Thank you! I was under the impression that I was up to date.

Barry

Level 9

60,023 points

Jun 11, 2021 6:34 PM in response to nipsyruss1

Hi nipsyruss1,

"Week old Macbook Air M1 arrived with 11.2"

"Purchased" or "delivered" a week ago doesn't mean your Mac is (only) "a week old."

It could have been made months ago, and would have been loaded with the OS and other software current at that time.

Regards,

Barry

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BigSur M1 MacBook Air Numbers, Pages, Keynote all crash just after opening