My MacBook Pro crashed

I tried to open a usual file from my university site but my Mac stopped to react on any touches so I had to restart it. What was happened, pls help

[Re-Titled by Moderator]

MacBook Pro 13″, macOS 14.1

Posted on Dec 4, 2023 10:43 AM

Similar questions

My MacBook Air is unresponsive on the right side The right hand side of my MacBook Air (2020) doesn’t respond to any commands. This includes opening folders or when on any intern browser. For a browser if I move it a more central position of the screen it works (as in I can use my touch trackpad etc). I can access folders from the apple symbol on the top left but anything on the right doesn’t work. I restarted the computer several times but no luck. [Re-Titled by Moderator]
1220 6
Macbook Air M2 keeps Crashing This has been going on for a month. I have been an advanced computer user for 30 years and I have never seen anything like this. I'm not at my wit’s end, but I'm getting there! It appears to crash when I''m doing something video related, for example: Skype or YouTube. I always send a report to apple in the hope that a patch will address this. My computer must be famous in Cupertino now, LOL! A Tier one tech suggested I create a test account with 0 apps loading. We did that, but no joy. I had an idea that doing a clean reinstallation of OSX Monterey might do the trick. A very patient Tier 2 Apple engineer and yours truly did the reinstallation, but It's still being obstinate. I have tried safe mode and testing 5 different browsers, but even ancient, stable, Safari crashes! I did the hardware diagnostics and nothing is amiss, so returning the computer to Shanghai will not help at this point. My untrained, very amateurish hypothesis is that I forgot that whether it's a car or a computer, you should never be the first to order the shiny new, latest greatest product. There is a reason why it's called being on the bleeding edge. Software developers have not optimized their apps yet for the new m2 chip, and Apple has to be given some time to analyze the various crash reports and make the necessary changes to Monterrey. However, there is a wise saying which goes like this: The last thing to die is Hope! I am hoping that someone out there with an M2 has had the same problem and can share how they fixed it. If you can help me, My wife will personally thank you, as she can't Skype with her sister in Europe without rebooting several times. God Bless You! NKwireing Mind
2605 6
Black screen / restart after launching normal apps I keep having this issue continuously, My mac does not start immediately, this is the process and what happens afterwards 1) Turn on 2) Immediately press ctrl+al+R+P 3) Black screen 4) I hear the chimes several times (at least 7 or 8 times) 5) After many chimes the screen color appear (dark blue) and I see the apple. 6) Everything is ok, I can use safari or launch Imail, ...etc Once I want to launch something that might need graphics (this is my analysis) such as : Including signature or image in a PDF using acrobat Working with word/powerpoint Using music software (DAW, plugins, ...) Immediately, the screen turns black, I hear the chimes, there is the keyboard light. When I try to push any button I hear kind of an error sound. So I have to turn it off, normally or by resetting the battery and try again a bit later. I really do not know what to do, the apple shop I went suggested me that the best way is to buy a new mac book and they will recover all my data to the new one. I was planning to buy a new one but not exactly now, probably next year, until then I really can not stay like that. I have a backup of course, and I am working with another computer (pc) but I really want to solve this issue. Any advice is welcome. Thanks in advance
759 2

2 replies

Dec 4, 2023 11:27 AM in response to Zakharrrr

your graphics subsystem did not respond properly when asked to be more awake.

if this is a one-off event, ignore it.

if this is an ongoing issue, reduce your use of automatic sleep as a work-around.

Zakharrrr Author

Level 1

4 points

Dec 4, 2023 11:32 AM in response to Grant Bennet-Alder

Thanks you!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook Pro crashed

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up