refund not yet reflected
Good day!
I would like to ask for a request or proof/receipt regarding my refund last MAY 2, 2021. The purchase was already been refunded. However, the smart communications need further details that you already refunded the items. I still cannot use my postpaid account because the amount that you've refunded was still reflecting at their end.
Can you send me a proof/receipt or any thing that I can show them that you already refunded it? Maybe you can give me a reference number or ticket number with regards to my refund concern. Please let me know of the details ASAP.
iPad mini, iOS 9