You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Mojo_bubble
Mojo_bubble Author
User level: Level 1
4 points

refund not yet reflected

Good day!


I would like to ask for a request or proof/receipt regarding my refund last MAY 2, 2021. The purchase was already been refunded. However, the smart communications need further details that you already refunded the items. I still cannot use my postpaid account because the amount that you've refunded was still reflecting at their end.

Can you send me a proof/receipt or any thing that I can show them that you already refunded it? Maybe you can give me a reference number or ticket number with regards to my refund concern. Please let me know of the details ASAP.



iPad mini, iOS 9

Posted on Jun 10, 2021 7:32 AM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,111 points

Posted on Jun 10, 2021 9:05 AM

After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,111 points

Jun 10, 2021 9:05 AM in response to Mojo_bubble

After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.


Reply

refund not yet reflected

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up