Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't get past the activation lock on an older iPad, can you help?

I can't get past the activation lock on an older iPad, can you help?


iPad 2 which we set up years ago, the wife uses it daily but never logged out until today. Now it indicates and Apple id of a old email account and apple won't recognize the id. Can anyone help?


iPad 2, iOS 9

Posted on Jun 10, 2021 3:19 PM

Reply
Question marked as Best reply

Posted on Jun 10, 2021 3:25 PM

Activation Lock page: https://al-support.apple.com/#/getsupport


2 replies

I can't get past the activation lock on an older iPad, can you help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.