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User profile for user: Bonne65
Bonne65 Author
User level: Level 1
16 points

mail on mac will not allow me to scroll to read entire message

When I click on a long mail message to open it, it opens but I no longer can scroll down to read the entire message. Using Catalina 10.15.7 on MacBook Air. Help please

MacBook Air 13″, macOS 10.15

Posted on Jun 10, 2021 5:17 PM

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User profile for user: bruno75
bruno75
User level: Community Specialist

Posted on Jun 11, 2021 3:22 PM

Hey there Bonne,


We'd like to help get Mail working right with scrolling while reading emails. Let's start with better understanding what's happening, along with ruling out some basics:

  1. Does this seem to occur with emails from a specific account, or all accounts set up in Mail?
  2. If you go to the website of the affected emails(Yahoo, Gmail, iCloud, etc.), does the same issue occur?
  3. You mentioned having macOS 10.15.7 installed, but if you check now, are there any updates showing ready to download? Here's how to first Back up your Mac with Time Machine, and afterwards, here's How to update the software on your Mac.
  4. We also recommend a restart. Check out the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac
  5. If you test for this in a new user, what happens? To test for this in a new user, check out the steps under 'Add a user' here: Set up users, guests, and groups on Mac


Take care!

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Question marked as Top-ranking reply
User profile for user: bruno75
bruno75
User level: Community Specialist

Jun 11, 2021 3:22 PM in response to Bonne65

Hey there Bonne,


We'd like to help get Mail working right with scrolling while reading emails. Let's start with better understanding what's happening, along with ruling out some basics:

  1. Does this seem to occur with emails from a specific account, or all accounts set up in Mail?
  2. If you go to the website of the affected emails(Yahoo, Gmail, iCloud, etc.), does the same issue occur?
  3. You mentioned having macOS 10.15.7 installed, but if you check now, are there any updates showing ready to download? Here's how to first Back up your Mac with Time Machine, and afterwards, here's How to update the software on your Mac.
  4. We also recommend a restart. Check out the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac
  5. If you test for this in a new user, what happens? To test for this in a new user, check out the steps under 'Add a user' here: Set up users, guests, and groups on Mac


Take care!

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mail on mac will not allow me to scroll to read entire message

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