I can't shut off my iPhoneX, although tried press/release volume up button, and press/release volume down button, then press+hold side button for long time, didn't work? The screen is frozen now.
See if this link helps...
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Thank you, frazzm737! I have tried all those method, it didn't work.
Sorry it didn't work. Maybe it is time to make an appointment at the nearest Apple Store for an evaluation and explanation of your options.
Thank you, frazzm737! I made appointment to get service. And also let the battery die to see it could recover?
Sorry I couldn't offer a solution, but Good Luck!
my iPhone X frozen on shut off screen
