iPad 6th Gen apps crashing or freezing

Question

Grassy1979 Author

Level 1

18 points

iPad 6th Gen apps crashing or freezing

Hi there, I have a iPad 6th Gen and the constant crashing is really getting to me!

I previously had a 3rd gen iPad and it was stable as they come, I’ve had this iPad a couple of year I guess and it always had apps freeze and crash, and this happen with each iOS update so I’m guessing it’s possibly a hardware issue?

I’ve tried deleting apps and reinstalling them, logging out and back in again, soft reset, back up, delete and restore.

Background refresh is off and I regularly shut down all apps so there’s not much load on the processor.

It seems for the searches I’ve done this isn’t that super uncommon?

any suggestions??

thanks in advance.

iPad, iPadOS 14

Posted on Jun 11, 2021 5:28 AM

Reply

Answer 1

MichelPM

Level 10

81,535 points

Jul 10, 2021 9:07 AM in response to zacherie132

Again, I will ask,

What iPad year and model do you own?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.

I suspect you own a base model, low storage iPad that is running low on available internal data storage space.

Please attempt to answer all questions asked.

Thank You.

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Answer 2

MichelPM

Level 10

81,535 points

Jul 13, 2021 6:43 PM in response to juls5555

Yes.

I am afraid you may need to do a complete backup and factory reset/restore of your iPad.

If no joy,

You will need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware Performance and Connectivity categories.

OR

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

OR

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Sorry & Best of Luck to You!

Reply

Answer 3

Chris_C1

Community Specialist

Jun 19, 2021 8:17 AM in response to Grassy1979

Hey there, Grassy1979!

Does it seem to happen with every app, or just specific apps? If it is one or two in particular, might be worth checking out How to contact an app developer for additional assistance. If this happens with every app, updating your iPadOS could help, too.

Take care.

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Answer 4

MichelPM

Level 10

81,535 points

Jun 20, 2021 5:22 PM in response to Grassy1979

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.

I suspect you own a base model, low storage iPad.

Please attempt to answer all questions asked.

Thank You.

Reply

Answer 5

MichelPM

Level 10

81,535 points

Jul 10, 2021 11:09 AM in response to zacherie132

Anything below 10 GBs of free, internal data storage space on any IOS device is not good.

FYI

iOS devices and iOS/iPadOS need to maintain, at the very least, a minimum of between 3-6 GBs of free data storage space, AT ALL TIMES, to insure normal/nominal functionalities/operation and general overall performance of any iOS device running iOS/iPadOS.

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Answer 6

Grassy1979 Author

Level 1

18 points

Jun 18, 2021 5:03 PM in response to mario49

Thanks Mario, I’ve done the reset many times and it doesn’t seem to help much.

my iPad doesn’t lock up or become “unusable” as such, apps just close down and if playing a puzzle game the pieces won’t move fluidly.

I have 10Gb of free space on here so it shouldn’t be a capacity issue.

I’ve also deleted and reinstalled the affected apps to see if that helps but no luck their either.

Reply

Answer 7

MichelPM

Level 10

81,535 points

Jul 13, 2021 6:30 PM in response to juls5555

I really have no clue as to what is happening with your iPad as all the “usual suspects” are not “panning out!”

Have you just tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.?

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Answer 8

juls5555

Level 1

4 points

Jul 12, 2021 10:23 PM in response to Grassy1979

I am also having the same issue with my iPad 6th Gen and have tried all of the same things. I have used 35 of 128 GB. It’s super frustrating.

Any more ideas?

Thank you.

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Answer 9

MichelPM

Level 10

81,535 points

Jul 13, 2021 6:33 AM in response to juls5555

Do you have lots of possible background running apps still hanging in the IOS/iPadOS background app switcher?

Have lots of active website tabs open in the Web browser?

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Answer 10

Grassy1979 Author

Level 1

18 points

Jun 20, 2021 4:03 AM in response to Chris_C1

Thanks Chris, its certainly not all apps just a select few, facebook being one of them but only when looking in marketplace which it really odd, other game apps don't crash and return to the home screen they just freeze up for 20-30 seconds then keeping going.

I have no issues on my iphone with the same apps just the ipad.

Its also been like it with ios 12, 13 and 14 but its certainly the worst its been with 14.6

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Answer 11

Jul 10, 2021 8:58 AM in response to Grassy1979

I’ve actually been having the exact same problem except the crashes typically happen on my streaming apps. It did this a few months ago, then there was an update, and everything was fine. For the past week now though, every time I go to watch something, it plays for about 5-10 minutes and then the app closes.

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Answer 12

juls5555

Level 1

4 points

Jul 13, 2021 6:23 PM in response to MichelPM

No, no other apps open in the app switcher. Only this tab open in my browser. Any suggestions? Even this browser keeps crashing. This is my third try to finish and post this response.

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