Phone number on FaceTime and iMessages keep loading

Hi,

I just upgraded my phone from iPhone 7 to XS. My FaceTime and iMessages worked fine on 7 but on XS my phone number just keeps loading. I turned imessgaes and FaceTime off then back on, restarted, signed out and then logged in again and nothing worked. Sometimes it threw this message “an error occurred during action. Try again”.

I just want to be able to send sms and make and receive calls from my Mac.


Please help. Thanks

Posted on Jun 12, 2021 4:47 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2021 7:30 AM

Have you added the phone number to your Apple ID? You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage     

1 reply
Question marked as Top-ranking reply

Jun 12, 2021 7:30 AM in response to nelsonfromlahore

Have you added the phone number to your Apple ID? You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage     

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Phone number on FaceTime and iMessages keep loading

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