for help to unlock app store

Is it showing as disabled?

See the Apple Support article(s) below. 

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call     

Billings and Subscriptions 

If necessary, try Twitter

https://twitter.com/AppleSupport.