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esskaye Author

Level 1

5 points

phone stuck in start up and won’t connect to itunes

how to fix phone stuck in start up and won’t connect to itunes

iPhone 11 Pro Max

Posted on Jun 12, 2021 12:16 PM

Best reply

Axel Foley

Level 10

148,350 points

Posted on Jun 12, 2021 1:04 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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phone stuck in start up and won’t connect to itunes

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