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Macbook Pro heating up with external monitor

I'm sure all MacBook Pro users with devices from 2019 have experienced extreme temperatures on your devices hen plugging in external displays. This is NOT a problem with your cables, monitors, or adapters. This problem is purely on Apple. 


Look online and forums are full of angry users trying to find solutions for 2 years for this problem, with varying results and no clear fixes to the issue.


It is now known that there is a problem with the GPU pulling a lot more power than it requires when plugging any king of external monitor, and there is no way to work around it. The most common solution is setting a fixed frame rate and using the laptop in clamshell mode, with only moderately high temperatures but at least they're bearable.


We did not pay a premium $2,000+ for a laptop that cannot be plugged to an external monitor without it either burning the skin off of our fingertips or breaking the fans due to the constant heavy load they're submitted to (already had to replace mine once). Keep in mind the extreme temperatures in your machine will also have a heavy impact on it's overall performance.


It's been 2 years Apple, and we still have no updates, fixes, or even a word from you about this issue. As customers we deserve to at least have some communication with you that isn't an automated answer telling us to contact support, cause we already did and all they can do is tell us to change our equipment or send the computer to service, when we already know the issue is that the computer is working in a way it is not supposed to.


Please, I expect a real answer from you, or this will be the last Apple product I'll ever buy.



Thank you.


[Re-Titled by Moderator]

Posted on Jun 12, 2021 1:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2021 1:19 PM

EKasis wrote:

I'm sure all MacBook Pro users with devices from 2019 have experienced extreme temperatures on your devices hen plugging in external displays.

MacBook Pro 16″ macOS 11.4



Early on there were some issues yes, but this seemed to be ironed out with software updates that followed the initial release...


The original insight and recommendations were to to keep the two separated, ie charger plugged into the right side ports and external monitor on the left. This seemed to make a difference.


—verify your software is up to date.


Keep your Mac notebook within acceptable operating temperatures

https://support.apple.com/en-us/HT201640



If you still have an issue you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com


If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.





you can submit your Apple Feedback to Apple http://www.apple.com/feedback


Similar questions

4 replies
Question marked as Top-ranking reply

Jun 12, 2021 1:19 PM in response to EKasis

EKasis wrote:

I'm sure all MacBook Pro users with devices from 2019 have experienced extreme temperatures on your devices hen plugging in external displays.

MacBook Pro 16″ macOS 11.4



Early on there were some issues yes, but this seemed to be ironed out with software updates that followed the initial release...


The original insight and recommendations were to to keep the two separated, ie charger plugged into the right side ports and external monitor on the left. This seemed to make a difference.


—verify your software is up to date.


Keep your Mac notebook within acceptable operating temperatures

https://support.apple.com/en-us/HT201640



If you still have an issue you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com


If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.





you can submit your Apple Feedback to Apple http://www.apple.com/feedback


Jun 12, 2021 1:10 PM in response to EKasis

EKasis wrote:

I'm sure all MacBook Pro users with devices from 2019 have experienced extreme temperatures on your devices hen plugging in external displays. This is NOT a problem with your cables, monitors, or adapters. This problem is purely on Apple. 
<snip>
Please, I expect a real answer from you, or this will be the last Apple product I'll ever buy.
Thank you.

Apple is not here. It is of no value to vent and threaten other users about not buying Apple products. Buy whatever product you want.

If you want help from Apple please use the Get Support link located at the top right of this page.

Jun 12, 2021 1:28 PM in response to EKasis

You can also look to see what service programs Apple has:

https://support.apple.com/service-programs


These are beyond warranty coverage.


If your machine isn't covered, and your warranty is getting close to expiration, you can still call AppleCare and ask them to consider adding those machines to the service programs.


I work in a company of 600 Macs, and not once has anyone with the 2019 MacBook Pros complained about overheating, and many use external monitors. I use one of those MacBook Pros with an Acer external monitor and a Belkin USB-C to HDMI connector and it works fine running Mojave.






We are just end users here with Apple moderation.

Macbook Pro heating up with external monitor

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