can't change my apple id

I need to change my appleid from an old work email to my personal email, but when I try, it says, "The email address is not available. Choose a different address.

Posted on Jun 14, 2021 8:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2021 10:02 AM

Have you logged into your Apple ID to see if the address shows under Reachable At, as a Rescue email address, or as a Notification email address?


Apple ID - Manage  


Apple hasn’t published any guidance for using an address again. Normally, if your e-mail address was associated with an ID in any way, for example as a Notification email address or a Rescue e-mail address, then it can't be reused with another Apple ID for approximately one year. I have also seen posts that stated Apple told them there was a 30 day waiting period before the address could be used again.  You will need to get another e-mail address to use as your Apple ID or you can try waiting 30 days to see if that works.

3 replies
Question marked as Top-ranking reply

Jun 14, 2021 10:02 AM in response to mchsauceda

Have you logged into your Apple ID to see if the address shows under Reachable At, as a Rescue email address, or as a Notification email address?


Apple ID - Manage  


Apple hasn’t published any guidance for using an address again. Normally, if your e-mail address was associated with an ID in any way, for example as a Notification email address or a Rescue e-mail address, then it can't be reused with another Apple ID for approximately one year. I have also seen posts that stated Apple told them there was a 30 day waiting period before the address could be used again.  You will need to get another e-mail address to use as your Apple ID or you can try waiting 30 days to see if that works.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't change my apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.